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Customer Service Charter

At All Round Therapy Services, we are committed to providing exceptional customer service guided by our company's core values. 

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Our values serve as the compass for our actions and interactions, ensuring a positive and client-centric experience at every opportunity. We pledge to uphold these values in every aspect of our service delivery.

Our Charter

Our Customers

Customers at All Round Therapy Services include anyone engaging directly or commercially with our services. Whether through face-to-face sessions, phone calls, emails, or other channels, we prioritise the satisfaction and well-being of every individual seeking our therapeutic support.

Our Values

Our values define our core ethics and principles, and connect our vision and mission to our actions.

Read more about our values here.

Communication

Regardless of how our customers choose to communicate with us, we will always aim to:

•Offer a personalised and attentive interaction

•Respond promptly

•Take ownership and keep you informed

•Be professional at all times

•Use clear language without unnecessary jargon

How you can help us

•Courtesy and Respect: Your courteous and respectful behaviour towards our team fosters a positive environment.

•Accurate Information: Providing accurate details helps us serve you promptly.

•Feedback: Your honest feedback, welcome at any time, helps us improve our services continually.

Complaints

We encourage open communication and feedback. Though we will always try to meet your expectations, we understand you may sometime feel we don’t. When addressing complaints, we promise to:

•Listen Actively: We listen objectively and respectfully to your concerns.

•Investigate and Update: We impartially investigate complaints and keep you updated on the progress and resolution.

•Continuous Improvement: Your feedback guides us in enhancing our services.

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Feedback can be directed  to our CEO by emailing greg@allroundts.com.au or calling (08) 6558 8812. 

More than Clinical

Our Customer Service Charter is designed with our clients, their support network, and all our stakeholders in mind. 

We are proud to provide our community with a high standard of clinical supports and interventions. 

By aiming to deliver an exceptional service experience in every interaction we demonstrate our commitment to supporting you to be your All Round best!

SDS
Diversity & Inclusion Statement

All Round Therapy Services is an equal opportunity employer and NDIS registered provider of therapy services.

Acknowledgement of Country

We acknowledge the Traditional Owners of the land where we work and live, and pay our respects to Elders past and present. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

First Nations Flag
Torres Strait Islander Flag
Rainbow flag

Personalised, engaging and dynamic therapy.

All Round OT Pty Ltd trading as All Round Therapy Services
Adelaide (SA) & Perth / Albany (WA)
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©2024 All Round OT Pty Ltd.

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